Support
How to reach the Atlas team, recover your access and close your account.
Get help with your account
Sign in and open Help: your request goes to our team, and the answer appears in your account. In the app, open More, then Help center.
Can't sign in?
Use “Forgot password?” on the sign-in page to choose a new password with a code sent to your email.
Contact us
Write to support@atlasdigitalpay.com. Include the email of your Atlas account, and never send your password, PIN or a code.
Close your account
In the app, open More, then Delete account. On the website, open My account, then Close my account. Atlas asks you to confirm it's you, then closes the account and signs out every device.
If money is still in your balance, reserved in a transaction, or a transaction is in progress, the screen lists it first. When you can't resolve it yourself, ask for the closure in Help and the team completes it.
Atlas keeps the records financial regulation requires, for as long as it requires them. Your receipts stay available after closure.