Terms of use

1. Who provides Atlas

Atlas is operated by WEB7 DIGITAL TECNOLOGIA LTDA, trading as Web7 Digitall, a Brazilian company registered under CNPJ 27.423.428/0001-01. Our registered address is Edificio Canaçu, Rua João Pessoa, 198, Sala 301, Cidade Alta, Natal/RN, CEP 59025-500, Brazil. Contact us at support@atlasdigitalpay.com or through Help center in your account.

Atlas provides the customer account, digital-asset custody, balance records and wallet-send experience. Bridge provides identity-verification and bank-transfer/conversion services integrated into Atlas. The applicable Bridge entity, terms and disclosures depend on your location and the service and are presented during Bridge onboarding. Those separate terms govern Bridge's services.

Bridge's published licences describe Bridge's activities. They are not a representation that WEB7 holds those licences or that every Atlas service is available in every jurisdiction. Access to a website or an app-store listing does not establish eligibility for a financial service.

Bridge's regional terms and privacy notices

Bridge's US licences and disclosures

2. Eligibility and account security

You must be at least 18, be legally able to enter this agreement, live in a supported residence and complete the required identity and eligibility checks. Services depend on your residence, verification, the provider's approval and applicable restrictions. We may request additional information before or after a transaction.

Provide accurate information, keep it current and use the account for yourself. Do not impersonate another person, evade residence or sanctions restrictions, use the service for unlawful activity, or interfere with its security. An account, payment or destination can be refused or restricted where required by law, verification, fraud prevention or the provider's rules.

Clerk provides sign-in and session security. Protect your email, password, authentication factors, device and transaction PIN. Never share a password, PIN or verification code with support. Tell us promptly if you suspect unauthorized access. An optional device lock does not replace the authorization required for a transaction.

3. Deposits and conversion

Use the current deposit instructions issued in your account and send from a bank account in your own name. Available methods may include ACH, USD wire, EUR SEPA and BRL Pix. Not every method is available to every customer. The instructions, supported currency, account approval, fees and limits shown for your account govern each deposit.

Deposits can be delayed, rejected, returned or held for verification or review. A bank or provider acknowledging a payment does not mean that your Atlas balance has been credited. You can spend only the available balance recorded after processing and applicable charges. A return may involve banking, conversion or network costs, subject to your mandatory legal rights.

The conversion information and receipt show the rate and amounts applied. Do not send unsupported currencies or digital assets, use expired instructions, or assume that a previous account number remains available. Contact support if instructions or the status of a payment are unclear.

4. Digital assets and custody

Atlas supports USDT on TRON and USDC on Base. Your account identifies its actual asset and network. Atlas controls the custody keys and records your balance on its ledger. Customers do not receive the private keys. Custody uses pooled arrangements: a displayed receiving address does not mean that your assets remain in a separate wallet or that you control that wallet.

Atlas is not a bank. Your balance is not a bank deposit, legal tender or an insured savings product. Stablecoins are issued by third parties and are intended to follow the US dollar, but their value, liquidity and redemption are not guaranteed. An issuer, provider, network or custody failure can delay access or cause loss. Pooling and insolvency can affect recovery; no deposit insurance, bankruptcy protection or priority of repayment is promised.

You may request a send to a compatible wallet address through the app, subject to verification, available balance, fees and restrictions. Atlas does not promise bank withdrawals, direct redemption with an issuer, interest, investment returns or services that are not shown as available in your account. We do not provide investment, tax or legal advice.

5. Fees, limits and account charges

Review the fee schedule in your account and the information shown before a deposit or send. Charges can include account opening, conversion, deposits, wallet sends and monthly maintenance. The opening fee may be taken from the first deposit. A send quote shows the fee and the total deducted; a receipt records the charges actually applied.

Account charges can become due even when you do not make a new transaction. Unpaid charges may restrict services or pause deposit accounts as disclosed in your account. Limits, rates and supported routes can change. We will give any notice required by applicable law, and changed terms or fees do not retroactively alter completed transactions.

Contact support if you believe a charge or balance is wrong. We will investigate reported errors and make corrections or refunds where required by law or justified by the investigation. These terms do not waive rights concerning unauthorized payments, billing errors or consumer refunds.

6. Sending to wallet addresses

Check the destination address, asset, network, amount, fee and total before authorizing with your PIN. You are responsible for the destination information you supply. Blockchain transfers can be irreversible, and a mistaken address or network may result in permanent loss. Do not authorize a transfer until you understand these details.

A submitted transfer may remain in progress while providers and the network process it. If the outcome is unknown, check that transfer's status or contact support before starting another. Starting again may create a second transfer. A receipt records the status at the time it is produced and does not make a pending transfer final.

We may delay or refuse a request for legal, security, fraud, verification or operational reasons. Network and provider availability can affect timing. We do not guarantee an instant completion time or that a submitted network transaction can be cancelled or recovered.

7. Account closure, deletion and complaints

In the app, open More > Delete account. On the website, open My account > Close my account. You can also request assistance through Help center or support@atlasdigitalpay.com. Verify your identity when asked; signing out or uninstalling the app does not close your account.

An eligible self-service closure takes effect after you confirm and the service completes the request. It stops account access and revokes sessions. Available or reserved funds, pending transactions or unresolved deposits must be addressed first. If you cannot resolve a blocker, ask support for assisted closure. We will explain the remaining steps and any applicable response period; closure is not a forfeiture of your remaining balance or mandatory rights.

Closure does not erase public blockchain records or every financial record held by Atlas and its providers. Required records and access to the receipt archive can remain after closure. Our Privacy Policy explains retention and how to request access, correction or erasure of information that does not need to be retained.

Send complaints and suspected errors to support with the account email, relevant reference and a description. Do not include a password, PIN or verification code. You may also use the complaint routes provided in the applicable Bridge disclosures or contact a competent consumer, financial or privacy authority. Contacting us does not limit those rights.

8. Service availability and responsibility

We may maintain, update, suspend or discontinue features, or restrict an account, where reasonably necessary to provide the service, manage security and risk, or comply with law. Where permitted, we will explain material restrictions and help resolve remaining funds or records. Legal obligations can prevent us from disclosing certain reasons immediately.

You remain responsible for lawful use, accurate instructions and any personal tax obligations. We remain responsible for our obligations under applicable law. Nothing in these terms excludes liability that cannot lawfully be excluded, or removes protections for consumers, fraud, intentional misconduct or other non-excludable conduct.

Third-party failures and network conditions can affect the service. The disclosures about these risks do not remove any responsibility that applicable law places on Atlas or a provider.

9. Changes, applicable law and contact

We will publish updates with a new effective date and provide notice of material changes where required. Your mandatory rights continue to apply, including any right to reject a change or close the account. A change does not excuse obligations relating to earlier transactions.

These terms are governed by Brazilian law to the extent permitted by applicable conflict-of-law rules. Mandatory protections and any right to bring a claim before a competent court or authority in your place of residence are preserved. No compulsory arbitration or exclusive foreign-court requirement is imposed by these terms.

For questions, complaints, privacy requests or help closing an account, contact support@atlasdigitalpay.com. Postal correspondence may be sent to WEB7 DIGITAL TECNOLOGIA LTDA, trading as Web7 Digitall, a Brazilian company registered under CNPJ 27.423.428/0001-01, Edificio Canaçu, Rua João Pessoa, 198, Sala 301, Cidade Alta, Natal/RN, CEP 59025-500, Brazil.